ChangeRequest.com

Based on our experience at work and our work with existing business process methodologies, we know that the term “workflow” is often used when referring to the process of passing information, documents, and tasks from one employee to another. In our respective organisations, we spend a lot of time dealing with workflows. We pass documents and forms to each other in support of our daily tasks.

Because the manual flow of information, documents and tasks in an organization is prone to error, businesses particularly those in the IT industry are increasingly exploiting the workflow management systems available in the market today. Businesses focus now not just on documents but also on processes.

Workflow management is an essential element of a business for various reasons. The main advantage to workflow management is improved efficiency within the business. By automating the processes within a business and establishing a standardized set of methods and procedures, unnecessary steps are eliminated, and every member of the team gets fully aware of his/her role and responsibilities.

By using a workflow management system, businesses enjoy increased flexibility. By tracking processes and overseeing various scenarios, the company can minimize the impact of any service related issues and determine feasible options for improvement. Also, the system can be used to examine one component of workflow at the company-wide level. This is particularly helpful to large businesses that may have several offices spread out across several states or countries.

ChangeRequest.com: A Workflow Management System

With so many workflow management systems in the market today, it is difficult to know which one suits a business best. If workflow management systems are meant to help run a business more efficiently, the system where an organization relies on should wrap around its business. Technology should be designed around a business, not the other way around.

ChangeRequest.com is changing the way businesses interact with their clients. Arca Solutions, the maker of ChangeRequest.com cuts the fluff out of workflow management systems and provided a cost-effective and robust software equipped with a wide variety of features.

Case Management

• Milestones - Set a group of cases to mark significant progress across any project
• Integrated Screen Grab Tool – Show and not just explain the problem with a screen grab tool integrated directly into the software
• Email Gateway - Create cases directly from your e-mail client
• Bulk Updates - Manage cases efficiently and easily with bulk updates that allow you to manage the status, delivery date and priority in one click
• Case Priority - Emergency, High, Medium and Not Urgent
• Case Categorization - In Progress, Overdue, Closed
• Latest Searches - Access your latest searches easily and reduce redundant queries
• Recent Changes - Review recently updated accounts quickly and easily

Business Intelligence

• Survey Tool - Understand how you can better improve your working relationships with your clients and improve your bottom line
• Reports - The reports section offers one click reports for surveys, subscription, financial data and project management.
• Tag - Organize and track your projects, cases and team progress with a tagging feature

Financial Management

• Payments - Seamlessly link your ChangeRequest.com account to Authorize.net & Paypal, or print your invoicing
• Invoicing - Create recurring invoices as well as track paid and unpaid ones, and adjust settings that comply best with your client and your financial departments

Account Customization

• Granular Access - Grant different access to different type of users
• Workflow customization - Choose from one of our dynamic workflow settings to better reflect your companies processes
• Accounts - The accounts tab provides a shortcut to adding projects, users, accounts and cases
• Settings – As an international solution, ChangeRequest.com allows you to adjust settings such as currency, time zones, date configuration and more.