By default, there are 4 case priorities used in the system to indicate the level of importance or urgency of cases – Emergency, Urgent, High, Medium and Not Urgent. With the Case Priority setting, Project Managers can add a new case priority, and edit those existing ones.
To add a new case priority, do the following:
- Go to Settings > System Settings > Case Priority.
- Type a name for the new case priority in the box provided.
- To assign a unique color for the priority name/label, click on the Pick a color link then on your desired color.
- Click on the Add button.
To edit a case priority, do the following:
- Go to Settings > System Settings > Case Priority.
- In the right hand side of the page, you will see the list of the existing case priorities. Click on the corresponding Edit link.
- Type the new name for the case priority in the box provided.
- To assign a unique color for the priority name/label, click on the Pick a color link then on your desired color.
- Click on the Save button.